Frequently Asked Questions (FAQ)

  1. What is Outwear?

Outwear is an eCommerce website specializing in clothing items, including windbreaker jackets, Baju Melayu, Kurta, medical scrubs, and winter jackets. All our products are manufactured in our own company based in Bangladesh.


  1. Where can I purchase Outwear products?

You can purchase our products through our online store or visit our physical store located at: 96 & 97 kenanga wholesale city 2, jalan gelugor , kuala lumpur.


  1. What are the popular items at Outwear?

     Our most popular items include:

  • Windbreaker jackets (best-selling in Malaysia, Bangladesh, and India)
  • Baju Melayu (particularly popular in Malaysia)
  • Kurta
  • T-shirt
  • Short and Long Pant
  • Medical scrubs
  • Winter jackets
  1. Do you offer customization for clothing items?

 Yes, we offer customization for clothing items. To place a custom order (such as adding a name, brand name, or specific style), the minimum order quantity is 500 pieces.

  1. How can I place an order online?

To place an order online, simply browse our website, add your desired items to the cart, and proceed to checkout. You can choose your preferred payment method and provide delivery details.

  1. What payment methods do you accept?

If you prefer not to pay before receiving your order, you can choose our cash on delivery option. Alternatively, if you wish to pay in advance, you can use our digital payment system.

  1. What shipping services do you use?

 We use the popular courier service Ninjavan for shipping our products to customers. 


  1. Can I visit your physical store?

Yes, you are welcome to visit our physical store located at JALAN GELUGOR, KUALA LUMPUR. Our friendly staff will be happy to assist you with your purchases.

  1. How can I contact customer service?

 For any inquiries or assistance, you can contact our customer service team via email at [your email address] or call us at [your phone number].

  1. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately with your order details, and we will assist you with the return or exchange process.

  1. 11. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the Ninjavan website.

  1. Do you offer international shipping?

Currently, we only ship to Malaysia, India, and Bangladesh. We are working on expanding our shipping options to other countries in the future.

  1. Can I return or exchange an item?

Yes, we offer returns and exchanges. Please refer to our return policy for detailed information on how to proceed with returns or exchanges.