Shipping Policy

Welcome to our Outwear shopping store. We are committed to providing our customers with the best possible shopping experience, which includes reliable and efficient delivery of your products. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our eCommerce website. By placing an order with us, you agree to the terms set forth in this policy.

Shipping Provider

We partner with Ninjavan, a trusted third-party logistics provider, to handle the delivery of our products. Ninjavan ensures that your orders are delivered promptly and in good condition.

Shipping Locations

We deliver products within Malaysia. Please note that shipping rates and delivery times may vary depending on the destination.

Shipping Rates

Shipping rates are determined based on the location and weight of your order. The final shipping cost, including 6% VAT, will be calculated and displayed at checkout before you complete your purchase.

Domestic Shipping Rates:

  • Peninsular Malaysia: Rates vary depending on weight and distance.
  • East Malaysia (Sabah and Sarawak): Higher rates apply due to longer distances and additional handling.

Estimated Delivery Times

We strive to deliver your order within the estimated delivery times provided below:

  • West Malaysia 1-4 days
  • East Malaysia 5-8 days

Please note that these are estimated delivery times and may vary due to unforeseen circumstances such as public holidays, weather conditions, or other external factors.

Order Processing Time

Orders are processed within 1-2 business days from the time of purchase. You will receive a confirmation email once your order has been dispatched, along with tracking information provided by Ninjavan.

Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on the Ninjavan website or through their tracking portal.

Shipping Restrictions

  • We do not ship to P.O. boxes or military addresses.
  • Some remote areas may have limited delivery options or longer delivery times.

Shipping Issues

If there are any issues with your delivery (e.g., delayed delivery, damaged items, or missing packages), please contact our customer service team at kawappar@gmail.com  or  +60133336192. We will work with Ninjavan to resolve the issue promptly.

Returns and Exchanges

Please refer to our Return Policy for information on returns and exchanges. Shipping fees are non-refundable unless the return is due to a shipping error or a defective product.

Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at:

  • Email: kawappar@gmail.com
  • Phone: +60133336192
  • Address: LOT: 96 & 97, Kenanga Wholesale City 2, Jalan Gellugor, Kuala Lumpur, Malaysia

Thank you for shopping with us!